Subject to these Terms of Service (this "Agreement"), Superforms ("Superforms", "we", "us" and/or "our") provides access to Superforms' cloud platform as a service at superforms.space (collectively, the "Services"). By using or accessing the Services, you acknowledge that you have read, understand, and agree to be bound by this Agreement.
If you are entering into this Agreement on behalf of a company, business, or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the term "you" shall refer to such entity. If you do not have such authority, or if you do not agree with this Agreement, you must not accept this Agreement and may not use the Services.
Our Privacy Policy governs all data collection and together with this Agreement constitutes your complete legal agreement with Superforms.
The Superforms Services
1.1 Description of Services
Superforms is a conversational form and survey platform designed for modern product, engineering, and marketing teams to create interactive forms, execute dynamic branching logic, and track conversion analytics. The Superforms Services consist of two primary capabilities:
- Superforms Studio: Create, customize, and publish conversational multi-step forms, conditional logic trees, AI-assisted form schemas, and custom branded themes accessible at
superforms.space. - Superforms Analytics: Inspect funnel drop-off metrics, completion rates, respondent attributions, webhook dispatches, and export submission records.
You are solely responsible for configuring your form embeds and maintaining any integrations with your third-party software. We may update or modify Superforms from time to time, provided such changes do not materially diminish core platform functionality for your active plan.
1.2 Account Access
To use the Services, you must register for an account ("Client Account") and accept these Terms of Service. You are responsible for ensuring that all authorized team members access the Services only through your Client Account and comply with this Agreement. Sharing account credentials across outside parties is prohibited.
You are solely responsible for maintaining the confidentiality of your login credentials and API keys, and for all activities that occur under your account. You must notify us immediately at superforms@superxepic.dev of any actual or suspected unauthorized access.
1.3 Usage Limits & Overages
Superforms enforces monthly submission limits, active form quotas, and storage allotments based on your selected plan. If your account exceeds its monthly response allowance and you do not upgrade or agree to applicable overage tiers, Superforms reserves the right to temporarily pause active form submissions or throttle webhook dispatches until the subsequent billing cycle.
1.4 Access Suspension
We reserve the right, at our sole discretion, without limiting our legal remedies, to suspend or restrict your access to the Services: (a) for routine scheduled maintenance; (b) due to a Force Majeure event; (c) if you or your permitted users violate this Agreement; (d) to address urgent platform security threats; or (e) if mandated by competent legal authorities.
1.5 Fair Use Policy
You are strictly responsible for all forms published, content displayed, and questionnaires circulated through the Service. You may not use Superforms for any harmful or illegal purposes, including but not limited to:
- Phishing, credential harvesting, malware delivery, or deceptive schemes;
- Collecting unauthorized financial account passwords or full payment card numbers without PCI-compliant payment integrations;
- Promoting unsolicited commercial spam or illegal goods;
- Reverse engineering, scraping, crawling, or extracting platform code or proprietary AI generation logic;
- Circumventing platform security controls, rate limits, or billing systems.
Data Ownership & Intellectual Property
2.1 Privacy Policy Incorporation
By using Superforms, you agree to the terms of our Privacy Policy, which is incorporated into and forms an integral part of this Agreement.
2.2 Hosted Domains & URLs
When using default Superforms subdomains (e.g., *.superforms.space), we reserve the right to reclaim or rename form slugs or subdomains if necessary for trademark enforcement, to mitigate bad-faith URL squatting, or to maintain platform integrity.
2.3 Customer Data Ownership
You retain all ownership, intellectual property rights, and title to your form designs, question copy, and respondent submission records ("Customer Data"). You grant Superforms a worldwide, limited license to host, transmit, and process Customer Data solely to the extent required to provide, maintain, and secure the Services for your benefit.
2.4 Superforms Intellectual Property
The Services, including our software, interface designs, conversational UI elements, animations, source code, logos, and documentation, are owned exclusively by Superforms and protected by applicable copyright, trademark, and trade secret laws. You may not copy, reproduce, or resell any portion of the platform without our prior written consent.
Invoices and Billing
Clients using paid Superforms tiers must pay the applicable monthly or annual subscription fees. All subscription fees are quoted in U.S. Dollars and are payable in advance on a recurring subscription basis.
You agree to provide Superforms with accurate, complete, and updated payment method details. You authorize Superforms (and our designated payment processors) to automatically charge your designated payment method for all recurring plan fees upon renewal until canceled.
Failure to pay fees when due constitutes a material breach of this Agreement. If recurring payment attempts fail, we reserve the right to suspend editing or response collection on your forms until payment is successfully processed. Except where required by applicable law, all subscription payments are non-refundable.
Payment Processing and Taxes
Payment processing services for Superforms are handled by secure, certified third-party payment gateways, primarily Stripe, Inc. Superforms does not store full credit card numbers or banking security codes on our application servers.
Each party is responsible for paying all applicable taxes associated with purchases under this Agreement. Subscription fees do not include local sales, use, value-added (VAT), goods and services (GST), or withholding taxes, which will be billed additionally where legally required.
Termination
Either party may terminate this Agreement: (a) upon thirty (30) days written notice to the other party; or (b) immediately if the other party materially breaches this Agreement and fails to cure such breach within thirty (30) days of receiving written notification.
Data Export Period: Upon plan cancellation or termination, you will have a fifteen (15) day grace period to log into your dashboard and export your submission records (via CSV/JSON download). After this period, your account will be deactivated and forms will stop accepting responses.
Superforms will retain your data for at least thirty (30) days following termination, after which submission data will be securely purged from active production stores in accordance with our retention policy.
Changes to These Terms
We reserve the right to update and modify these Terms of Service from time to time to reflect product enhancements, legal updates, or business developments.
All changes are effective immediately upon posting to superforms.space/terms. We will update the "Effective Date" at the top of this document and, for material modifications, provide advance notice via your account email or prominent dashboard banner. Your continued use of the Services after revisions constitute acceptance of the updated terms.
Warranties and Representations
Both parties represent and warrant that they possess full legal authority to enter into this Agreement and that doing so does not conflict with any third-party agreements or applicable regulations.
Client Warranties: You warrant that you have obtained all necessary rights, legal consents, and permissions from your form respondents to collect, store, and process their information through Superforms, in accordance with applicable privacy laws (including GDPR and CCPA).
Superforms Warranties: Superforms warrants that it will employ commercially reasonable standards to operate the platform securely, prevent malicious intrusions, and safeguard Client Data using modern cryptographic protocols.
Disclaimer of Warranties
Legal Disclaimer
THE SUPERFORMS PLATFORM, STUDIO, APIS, EMBEDS, AND ALL RELATED SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, SUPERFORMS DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT FORM COMPLETION RATES OR ANALYTICS METRICS WILL MEET SPECIFIC BUSINESS CONVERSION TARGETS.
Confidentiality
"Confidential Information" refers to any proprietary, non-public information disclosed by one party to the other in connection with the Services, including technical architecture, business metrics, API credentials, and product roadmaps.
Each party agrees: (a) to protect the other party's Confidential Information with the same degree of care it uses for its own confidential assets (and no less than reasonable care); (b) to use such information strictly to exercise rights and perform obligations under this Agreement; and (c) not to disclose Confidential Information to any third party except authorized contractors bound by confidentiality restrictions at least as stringent as these.
Indemnification
You agree to defend, indemnify, and hold harmless Superforms, its founders, officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, judgments, and reasonable legal expenses arising out of or related to:
- Any violation of this Agreement or applicable laws by you or your permitted users;
- Content, surveys, or questionnaires distributed by you that violate third-party rights;
- Your failure to obtain required privacy consents from respondents under applicable data protection statutes.
Limitation of Liability
Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF REVENUE, DATA LOSS, LOSS OF BUSINESS GOODWILL, OR SYSTEM DOWNTIME, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SUPERFORMS' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT UNDER ANY LEGAL THEORY SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CLIENT TO SUPERFORMS IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
General Provisions
12.1 Governing Law & Arbitration: This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of laws principles. Any dispute arising out of or relating to this Agreement shall be resolved through binding arbitration administered by the American Arbitration Association (AAA).
12.2 Class Action Waiver: All claims must be brought on an individual basis. You agree that you will not join or participate as a plaintiff or class member in any class, collective, or representative proceeding against Superforms.
12.3 Official Notices: All formal notices must be sent via email. Notices to Superforms should be directed to surya@superxepic.dev and superforms@superxepic.dev.
12.4 Publicity: Unless otherwise requested in writing by enterprise agreement, Superforms may reference your company name and logo in customer showcases and promotional materials to indicate that you are a user of the platform.
12.5 Entire Agreement: This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior proposals, communications, and representations.
superforms.spaceContact: superforms@superxepic.dev